Zoey Voice AI — Privacy Policy

Effective Date: 01/17/2025

Last Updated: 01/17/2025

This Privacy Policy explains how Zoey Voice AI (“Zoey,” “we,” “us,” “our”), owned and operated by Safira LLC, collects, uses, stores, and protects information when you use our services, website, and AI-driven communication tools (“Service”).

1. Information We Collect

We collect the following categories of information to operate, improve, and deliver our Service:

1.1 Contact & Account Information

• Name
• Email address
• Phone number
• Business name
• Billing and payment information (processed securely by Stripe/PayPal)
• Login credentials

1.2 Communication Data

Zoey Voice AI captures and stores:

• Inbound and outbound call recordings
• Call transcripts
• Chat transcripts from the website widget
• AI-generated responses used during conversations

1.3 Customer & Lead Data

• Contact information collected during calls or chats
• Appointment and booking details
• Lead forms or website submissions
• Business-specific instructions or workflows provided to Zoey

1.4 Usage & Technical Data

• IP addresses
• Browser type
• Device identifiers
• Call duration and usage minutes
• System logs and diagnostic information

2. How We Use Information

We use the information we collect for the following purposes:

• To deliver inbound and outbound AI call handling
• To operate the website widget and process live visitor conversations
• To improve AI accuracy and conversational performance
• To store recordings and transcripts for customer access
• To send booking confirmations and follow-up messages
• To manage subscription billing and usage charges
• To provide customer support and technical assistance
• To ensure legal compliance and prevent abuse

3. Legal Basis for Processing (GDPR)

For EU/EEA users, our processing is based on one or more of the following:

• Contractual Necessity: To deliver the Service you subscribed to.
• Legitimate Interest: To improve system performance, prevent fraud, and maintain security.
• Legal Obligations: To comply with recordings, consent, or billing laws.
• Consent: When legally required (e.g., call recording disclosures).

4. How We Share Information

We do not sell your personal information. We may share information with the following:

4.1 Service Providers

• GoHighLevel (CRM and workflow automation)
• Stripe and PayPal (payment processing)
• Telephony carriers
• AI processing platforms used for speech or natural language processing

4.2 Legal Compliance

We may disclose information if required by law, subpoena, or government request.

4.3 Business Transfers

If Safira LLC undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Data Retention

We retain your data only as long as necessary for business, legal, and operational purposes:

• Call recordings
• Call transcripts
• Chat transcripts
• Appointment logs
• CRM and contact records

You may request deletion of recordings or data by contacting our support team.

6. Data Security

We use commercially reasonable security measures to protect your information, including encryption, access controls, server monitoring, and secured integrations. No system is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Rights for California Residents (CCPA)

• The right to know what data we collect
• The right to request deletion of personal information
• The right to opt out of data sharing (we do not sell data)
• The right to non-discrimination for exercising privacy rights

7.2 Rights for EU/EEA Residents (GDPR)

• Access your personal data
• Request correction or deletion
• Request data portability
• Restrict or object to certain processing
• Withdraw consent where applicable

8. Children's Privacy

Zoey Voice AI is not intended for children under 18, and we do not knowingly collect information from minors.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and stored in the U.S. By using the Service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Service after an update constitutes acceptance of the revised policy.

11. Contact Us

If you have privacy questions, data requests, or wish to exercise your rights, contact us at:

[email protected]